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Frequently Asked Questions
Privacy and Security:
What email address will CRNRSTONE use when sending me notifications on surveys?
We will send you notifications from the email address Jo@crnrstone.com.au. Please add this to your safe sender list to ensure they don?t go into your junk mail.
How do I know you won't try to sell me anything?
It is illegal to pretend to be doing market research if the real purpose of the contact is marketing. Anyone caught doing this can be penalised under the Trade Practices Act. It is illegal to pretend to be doing market research if the real purpose of the contact is marketing. Anyone caught doing this can be penalised under the Trade Practices Act.
How secure is the information that I give to CRNRSTONE?
Completely confidential! Market and Social Research companies are bound by the Privacy Act, and there are severe penalties for breaching your privacy. Although surveys are likely to ask personal questions such as your age category or your income, research companies are only allowed to keep and use this data as overall statistics, and once their quality control checks are complete they delete the information that associates the statistics with individual respondents. For more information click on our Privacy Policy.
Will I get lots of pesky marketing emails or things in the mail if I answer surveys?
Market and Social Research companies are not permitted to sell anything or pass your information on to their clients or other organisations ? in fact they are not even permitted to tell their clients whether or not they interviewed you ? unless you are already listed with their client for some other reason.
What happens with my answers to questions when I am not booked in to face-to-face research?
The answers that you provide during the questionnaires are only used to gauge your suitability for the specific project and not used in any way for the research. Your answers are not passed on to the client without your permission, and this is only requested if you have been booked into a project and we will ask you if you agree to us sending your answers to our client.
I answer lots of questionnaires and keep being told I have "failed"
This can be frustrating. Our clients are after very specific criteria for the projects they run, which covers many aspects of possibilities. The questionnaires are designed to minimise time you need to spend on completion. We suggest that you ensure your profile is fully completed (gives you a greater chance to be selected for the questionnaires) and complete the questionnaires as early as possible. It also allows us to better target you for the questionnaires you might qualify for, and try to not send you the ones you might not qualify for.
Can I check CRNSTONE's credentials
Yes. You can call the Market and Social Research Survey line and speak with a customer support person on 1300 364 830.
Can I cancel my CRNRSTONE account
Yes, at any time you feel you wish to leave CRNRSTONE simply "Unsubscribe" from the "Settings" menu in your personal account area.
Participating in market research surveys:
Do I have to participate in all the surveys I am invited to?
Participation is completely voluntary, but most surveys are short, interesting, and for the benefit of consumers generally, so you are strongly encouraged to participate. Participation is completely voluntary, but most surveys are short, interesting, and for the benefit of consumers generally, so you are strongly encouraged to participate.
Why should I participate in a survey?
Participating in surveys:
* Is fun - you often are asked to give opinions about things that you otherwise don't get a chance to;
* Is interesting, it gets you thinking about things that you might not otherwise think about;
* Helps companies improve products and services for you as their customer;
* Helps formulate public policy so that better services can be provided for you.
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